Membership Policies

Membership Hold Policy

CrossFit Aerial will honor membership holds, provided that staff is notified at least 5 days prior to requested hold start date (no retroactive holds).
If you wish to put a hold on your membership, you must fill out our Hold Request Form.
Members are entitled to one (1) hold request per calendar year, in 30 day increments, for up to 90-days. The hold will extend the member’s current billing cycle by the total number of days absent, resulting in no financial loss for planned time away.
Upon expiration of the hold period that you select, your account will automatically reactivate and regular membership payments will resume. All membership payments are non-refundable.
Membership holds are subject to a $10/month hold fee during the duration of the hold.

All membership agreements require 30-days written notice to cancel
Members looking to cancel prior to their month-to-month membership must fill out our Cancellation Form.
If you have a scheduled renewal payment within 30-days of your cancellation request date, the payment will be processed as scheduled. All membership payments are non-refundable.
Deleting your payment information from Zen Planner does not cancel your membership. Membership cancellations can only be processed by filling out a cancellation form.

Membership upgrades can occur at any time. Upgrades requested to take immediate effect during the current membership month will be applied a pro-rated amount for the difference in membership pricing. Membership upgrades must be in place for at least two billing cycles before a downgrade can be requested. A downgrade membership will take place at the beginning of the next billing cycle pursuant there hasn't been a recent upgrade in the last two months.